FAQ - Frequently Asked Questions

Frequently Asked Questions

Do you have questions? We have the answers! Feel free to contact us at mjsbeautycosmetic@gmail.com if you can't find your answer here.

🛍️ Orders

How do I place an order?

Add your products to the cart, then follow the payment steps. You will receive an email confirmation once your order is validated.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of validation. After this period, the order is being prepared and can no longer be modified. Please contact us quickly at mjsbeautycosmetic@gmail.com.

How do I track my order?

A confirmation email with a tracking number will be sent to you as soon as your package is shipped.

🚚 Delivery

What are the delivery times?

Orders are prepared within 1 to 5 business days. Delivery times then vary depending on the destination:

Metropolitan France: 2 to 5 business days
Europe: 5 to 10 business days
International: 7 to 21 business days

Do you deliver internationally?

Yes! We deliver to many countries. Shipping costs are calculated automatically at checkout.

🔄 Returns & Refunds

Can I return a product?

You have 30 days after receipt to make a return. The product must be unopened, unused, and in its original packaging. Opened cosmetic products cannot be returned for hygiene reasons.

How do I request a refund?

💄 Products

Are your products tested for black, dark, and mixed-race skin?

Absolutely! Our entire Gingerade Glow range is specially formulated for melanin-rich skin, black, mixed-race, and dark skin tones. Our active ingredients are selected to respect and enhance these skin types.

Are your products safety tested?

Yes, our products are developed in accordance with European cosmetic safety standards and formulated with carefully selected active ingredients to respect black, dark, and mixed-race skin. For sensitive skin, we recommend performing a patch test on a small area of skin before use.

What should I do in case of a skin reaction?

Stop using the product immediately and consult a healthcare professional. Also, contact us at mjsbeautycosmetic@gmail.com to inform us.

💳 Payment

What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard), Shop Pay, Apple Pay, and Google Pay. All payments are secured via Shopify Payments.

Is my banking information secure?

Yes, all transactions are encrypted and secure. We do not store any banking data.

📦 Packaging

Is your packaging eco-friendly?

We do our best to use responsible packaging. Our bottles are made of glass, recyclable, and reusable.

📩 Contact

How can I contact you?

You can write to us at mjsbeautycosmetic@gmail.com. We respond within 24 to 48 hours (business days).